Free shipping within the Netherlands of € 99,- including VAT.
For orders under € 99.00 including VAT, we charge € 8.50 for shipping costs.
For deliveries of large pallet shipments, we always charge € 150 for transport costs.

For shipments to Belgium we always charge a shipping surcharge of € 13.50
For deliveries of large pallet shipments, we always charge € 250 for transport costs.

For shipments to Germany we always charge a shipping surcharge of € 15.50
For deliveries of large pallet shipments, we always charge € 250 for transport costs.

Orders placed before 13:00 on working days will be shipped the same day.
The delivery will be, among other things. done by PostNL, we have no influence on this.

Yes, you will receive a message with a Track & Trace code when your order is shipped.
We recommend that you check your junk mail/spam box for this message.
If you have not received it or if it does not work, please contact us at info@kraakmantuinmachines.com

No, you can only place an order online.
If you have any questions, please contact 085-0801902.

You can pay for the webshop products in the following ways:

iDEAL, Bancontact, Visa, Martercard, Amex, Shop Pay, Apple Pay, Google Pay and Manual transfer.

There are no additional costs associated with any of these payment methods.

No, paying afterwards is not possible. It is only possible to pay in advance via iDeal, bank transfer or credit card, etc.
Once payment has been made, we will process the order for you.

No, pick up is not possible.
You can only place your order online.
Once payment has been made, we will process the order for you.

However, we have a few branches in the Netherlands that are official Stihl dealers.
You can also contact this, it may be that extra ready-to-use costs are charged.
(Middenmeer, Koudekerk aan den Rijn, Hillegom, 'T Zand, Biervliet, Molenaarsgraaf, Benschop & Zuidoost Beemster)

No, paying at a location is not possible.
You can only pay for your order online via iDeal, bank transfer or credit card.
Once payment has been made, we will process and ship your order for you.

Kraakman Tuinmachines has a large stock, which means that many machines are available from stock.
It is stated whether the products are in stock or have a delivery time.
Machines that are not in stock cannot be ordered due to the uncertain delivery times at the moment.

Yes, companies can also order from Kraakman Garden Machines.
During the ordering process you can fill in your company details.

No, changing an order is not possible. You can cancel your order and place a new order. The amount already paid for your canceled order will be fully refunded.

To cancel your order, please contact us as soon as possible on 085-0801902.

Yes, we deliver within the Netherlands, Belgium & Germany.
Other countries are available on request via info@kraakmantuinmachines.com

Kraakman Garden Machines follows the warranty conditions of the manufacturer of the brands that are offered. Consult the website of the relevant manufacturer for this.

Please note: for some brands you must register your machine with the manufacturer for (extra) warranty. This information can be found on the manufacturer's website.

You can create an account here. This allows you to go through the payment process faster, view your orders and save multiple addresses.

The general terms and conditions can be found here .

Follow us on Facebook and Instagram or read our blog articles.

Kraakman Tuinmachines can be reached by telephone on working days (Monday to Friday) from 08:00 - 17:00 via the general number 085-0801902.

We can also be reached by email 24 hours a day via info@kraakmantuinmachines.com and we strive to contact you within 24 hours on working days.

We recommend that you first make complaints known to us by emailing info@kraakmantuinmachines.com. Always state your order number, address details and the nature of your complaint. We will then handle the complaint with the utmost care.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.

Was the product not as expected? Or are you not completely satisfied? That's annoying. That is why you have 14 days to change your mind on all our products. This is also the period you have to register a return. From the moment of registration you still have 14 days for the return itself.

With a return shipment, you will receive the purchase amount back within 14 days.
(excluding any shipping costs)

In the event of a defect during the warranty period: in 90% of cases you will have a working product within 2 to 3 weeks.

Do you want to return the product? Then send us an e-mail to:
info@kraakmantuinmachines.com.
Here you will receive all correct data and procedures, read the text below carefully and carefully.

NB! Orders and/or packages that are returned without registration cannot be processed.
These are kept for 90 days, after which they are destroyed.

The (return) costs for returning are for your own account, unless it falls under the legal guarantee.

If the product is not covered by the warranty, the return costs and/or shipping costs will still be charged.

Return conditions

Will I get the full purchase amount back after returning? Most of the time. But this of course depends on the condition of your product. To get a full refund of the purchase price, it is important to return your product in its original condition (including original packaging) and undamaged.

As soon as we have received the product, we determine on the basis of its condition what the depreciation is if applicable. View our terms and conditions for more information about this.

You can always take the product out of the box to view it.

Example: take a lawnmower out of the box and look at it from all sides, but don't mow it. As soon as the product has been used, the value decreases.
The condition of the packaging is also important, use transparent tape.

Do you want to return the product? Then send us an e-mail to:
info@kraakmantuinmachines.com

Here you will receive all the correct information and procedures.
Read the return conditions carefully!

Have you already tried to click on "forgot password"?

If this does not work, we recommend that you send an email to info@kraakmantuinmachines.com or call 085-0801902.

We recommend that you send an email to info@kraakmantuinmachines.com
So that we can handle your question with the utmost care.
We aim to respond within 24 hours on working days.